Please allow 1-2 days for order processing and fulfillment. We will then update you with the tracking number as soon as possible.
Eco Genesis Inc. is a small family owned business, thus everything is done manually and meticulously. We generously wrap and pack your orders in reused materials, we do not buy new wrappers or boxes! However, we cannot guarantee that it will arrive in perfect condition due to many unforeseen circumstances.
Delivery time varies depending on location, courier choices and numerous factors out of our control such as flights availability, public and regional holidays, movement restrictions in certain countries or shorter working hours for instance.
We seek your kind understanding in these matters.
– Domestic Delivery Rates –
Sabah & Labuan:
For purchases below RM 200 – RM 10 / first kg
For purchases above RM 200 – Free Shipping
For purchases below RM 200 – RM 15 / first kg
For purchases above RM 250 – Free Shipping
For purchases below RM 300 – RM 20 / first kg
For purchases above RM 300 – Free Shipping
– International Delivery Rates –
International orders will be charged based on the weight of the parcel.
Delivery time varies from 7-30 working days.
Delivery Methods Available:
– Normal Registered Post (Pos Malaysia: 14-30 days ETA)
– Express Registered Post (PosLaju: 10-30 days ETA)
– Aramex Express (7-14 days ETA)
Should there be any import duty & tax charges incurred, full payment will be borne by the receiver.
Kindly contact us with your order items, receiving address and choice of delivery method for a total amount payable.