Q. How do I search for items on your website?

Locate the magnifying glass icon on the top right corner (desktop, tablet & mobile), click on it and a search bar will pop up for your perusal. Items related to your keyword will be listed immediately.

Q. What if there's some items that I want to purchase in your retail store but not available on the website yet?

Hit us up on WhatsApp, Facebook Messenger or Email and we will do our best to assist you.

Q. Can I place my order through WhatsApp or Facebook?

Yup that’s definitely possible, kindly WhatsApp us or Facebook Message us to proceed.

Q. What are the payment methods available?

Direct Transfer to our Maybank Corporate Account:
Maybank (Malayan Banking Berhad)
Eco Genesis Holdings
560148706548

Do you ship to West Malaysia & internationally?

Yes we do!

West Malaysia Delivery Rates:
RM 24 / first kg

East Malaysia Delivery Rates:
RM 16 / first kg

International Delivery Rates:
International orders will be charged based on the weight of the parcel.
Delivery time varies from 7-30 working days.
Should there be any duty & tax charges, full payment will be borne by the receiver.

Kindly contact us with your order and receiving address for a quotation.

Q. Is COD (Cash On Delivery) available?

Much apologies, COD is NOT AVAILABLE.

Q. What is the product's transaction currency?

All product transaction will be in RM (Malaysia Ringgit). 

Q. Do you accept special bulk orders for corporate or wedding doorgifts?

Oh yes, we do! Buzz us on WhatsApp or email us at hello@ecogenesis.com.my for more information.